Sizing & Fit
Our slipper sizes are the average length of feet, your foot and your babies feet may be longer or shorter than average.
To ensure you purchase the proper size, please follow below steps:
You can measure the sole of your current slippers or sandals - footwear worn without a sock, and compare the length (inches or cm) to the size chart below.
Alternatively, you can measure your foot from the tip of the big toe to the end of the heel. If possible, do this while standing.
Add about 1/8” (.125”) to that length for a bit of wiggle room and to factor in the sole. Choose the correct size using the size chart below.
If your babies little foot is in between two sizes, we suggest purchasing the larger size.
Our baby slippers are sewn by hand rather than a factory, we will try to eliminate some sizing errors however please understand if some measurements have minimal mistakes.
Our adult slippers are made by our cork supplier in Portugal, therefore the sizing is similar to a EURO size chart, please ensure you follow the size chart below.
All our slippers are lined, this means the slippers can fit tight at first, this is normal.
The fabric will flatten out, form to the foot and the cork will stretch with wear and pressure.
Size Chart - Adult - Ladies
Size CM INCH
5 25CM 9.75”
6 25.75CM 10.25”
7 26.50CM 10.50”
8 27.50CM 10.75”
8.5 28CM 11”
9 28.50CM 11.25”
10 29.25CM 11.5”
11 30CM 12”
Size Chart - Adult - Unisex
Size CM INCH
5 26CM 10.25”
6 27CM 10.50”
7 27.5CM 10.75”
8 28CM 11”
8.5 28.5CM 11.25”
9 30CM 11.75”
9.5 30.5CM 12”
10 31CM 12.50”
10.5 31.5CM 12.75”
11 32CM 13”
12 33CM 13.25”
Size Chart - Baby
Frequently Asked Questions
Check out our most common asked questions. If you have a question that is not shown here, please do not hesitate to contact us.
The Basics
When can I expect my order?
Please allow 3-6 days (business days) turn around time per order (not including shipping), we do apologize if for any reason Canada Post is delayed with your parcel.
Are your products sustainable?
Yes! Our focus is planet positive fashion.
Are your products Eco friendly?
Yes! We use only the highest quality fabrics that are organic and eco-friendly.
Are they water proof?
Water resistant, check out all the advantages of cork in our product sections.
Where are they made?
Baby: Vancouver, Canada
Adult: Portugal
What is the goal of SoftSoul?
Make an impact on the environment, and the future of our planet, by reducing fast fashion, and providing eco friendly, and animal-free slippers.
What is your refund policy?
Damaged product must be reported to SoftSoul within seven days.
Return Policy
If you are not 100% satisfied with your purchase, you may refund or exchange your unworn item(s) within 7 days of purchase, with the original receipt or gift receipt and packaging. Refunds will be credited to the original method of payment. Please allow up to 10 business days for your refund to be processed.
Return and Exchange Restrictions:
Items marked as sale are not eligible for returns or exchanges.
Items purchased from other retailers, should be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer.
Returns must be returned by mail at the cost of the customer.
All returns and exchanges are charged a re-stocking fee of $5.00
Something not quite right with your order? Contact our team at softsoulfootwear@gmail.com and we will be happy to help!
How do they fit?
Our Sizing chart is provided in the sizing category. We make our slippers to fit snug. It’s normal for them to be tight, and have minimal room around the foot. The material will expand and soften with wear.
Do they stay on?
Yes! We have tightened the elastics many times to ensure babies kicks are allowed. Rarely does the slipper leave the foot!
Do you ship to the USA?
Yes! of course.
Keep in mind our website is in Canadian currency, and we are not responsible for taxes and duties owed once you receive your product.
How long will they last?
We get this question a lot! Every family and child is so different, we have tested all our slippers with confidence on our own children and have been very impressed with what cork can withstand.
While cork is a durable material it is perfectly normal for some of the finish and colour to come off from crawling and toe dragging indoors.
Also, we use natural cork as our bottom sole for our 0-9M shoes, which makes for a great “natural” indoor and dry outdoor weather feature.
We realize babies 9M+ require a more durable sole therefore we use an abrasion resistant, earth friendly textile on these larger sizes (in select styles). If you wish to have to sole remain natural please place a custom order.
In all fairness, longevity is based on care.
Additional Information
We are an ethics driven business meaning we will not answer to aggressive or rude behavior. We love you so please love us! Secondly, we won’t be held responsible for any hazards caused while wearing SoftSoul and owe no liability for injury. Purchases are made on your own discretion.
All our infant footwear is designed and crafted by hand
in Vancouver B.C. Canada.
